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| Organization | Structure and relationship with Customer | Functional Project Management acted as liaison between the customer and Engineering. Relationship between Customer and Production, Quality and Commercial, ad hoc with no coordination. | Multifunctional. Matched to the Work Breakdown Structure with all interfaces to the Customer coordinated by the core team Published customer pairing arrangements covering all functions based upon delieverables |
| Relationship with the sub-contractors | Multifunctional uncoordinated approach. Contract, workstatement and programme not linked together. | Single interface for delieverable part of Work Breakdown Structure and programme |
| Staffing | Split up by functions in different buildings. Accountable to the functions (not the project) and skills appropriate to a single function. | Core Team Co-located. All staff accountable to the project for their deliverable achievement and to their professional ability. Multifunctional training intoduced. Continous improvement methodologies ingrained into all processes. |
| Attitude | 'Don't ask me, it's not mine and even if it was mine it would not be my fault' | 'Can do/Will do/Have done' |
| Culture | The more we waste the larger our profits (cost plus)
I expect someone else will tell me if I have done something wrong (it's easier than checking it oneself)
I don't care where the work comes from or goes to. As long as I do my bit I won't get criticized | Problems don't exist - only opportunities
I am responsible, this is what Iam doing and by when.
I know why I am doing this and how it fits into the overall business.
When it's complete, I will autograph it as I am proud of it. |